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Return Policy

At Dippyhk, we strive to provide our customers with the highest quality products and services. If for any reason you are not satisfied with your purchase, we offer a 30-day refund/return policy.

To be eligible for a refund/return, the item must be unused and in its original condition and packaging. To initiate a refund/return, please contact our customer service team at dippyhk@gmail.com with your order number and the reason for the return.

Please note that shipping and handling charges are non-refundable, and the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the item is returned to us safely.

Upon receipt of the returned item, we will inspect it to ensure that it meets our refund/return criteria. If your refund/return is approved, we will initiate a refund to your original method of payment.

Please allow 7 days for the refund to be processed and appear in your account, depending on your bank or credit card company's policies.

In the event that you receive a damaged or defective item, please contact our customer service team immediately with your order number and a detailed description of the issue. We will do everything in our power to resolve the problem as quickly and efficiently as possible.

At Dippyhk, we value your business and want to ensure your complete satisfaction with our products and services. Please don't hesitate to contact us with any questions or concerns about our refund/return policy.

Thank you for choosing Dippyhk for your shopping needs.